Renewal By Andersen
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaTerrible customer care. Failure to care
Mike Noel of Renewal by Anderson Cranford,NJwill not fix my storm door. Since date of install it has been an epic fail.
He will waste money sending incompetent service people who have made the situation worse. I can not open the front door because it doesnt latch closed and my dog breaks free. The screen turns into itself and falls out of the window. I gave lost 2 days of work and 2 Saturdays for an issue I did not create.
Mike Noel will not send someone at the end of my work day because its over time I guess he feels my time is if no value.
I really can not believe that a company this big treats people so poorly. I have been able to get the storm door manufacturer to commit to send a new door but Mike Noel of the Cranford, Nj office refuses to cooperate.
- No pros
- No service
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away from Cranford Nj Renewal by Anderson
Terrible company to do business with
- Horrible installation and customer service unfinished job
- Instullation
- No attention to fine details
- No followup by anderson for bad installation
Preferred solution: Deliver product or service ordered
User's recommendation: Use local small business owner
Poor quality
Preferred solution: Let the company propose a solution
User's recommendation: Do not purchase
I received over 30 calls in 4 days when I did not request a quote
User's recommendation: Never give them your phone number, they will call you for the rest of your lide
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse advertising. In their advertising i.e. tv commercials, hosts on tv shows, they fail to bring up what Counties they will provide service
- Need to bring up area counties they only service or exclude
Preferred solution: Apology
User's recommendation: Get three estimates, compare prices, discounts or special offers. Do your homework.
Harrassment
User's recommendation: Zero customer service.
Installation of storm door
User's recommendation: Stay away from Mike Noel Cranford, NJ
Harassment
Preferred solution: Apology
Extremely disappointed
Started the process of design and order in July 2021. Was told by our salesman that it would take 10-12 weeks.
It is now the end of March 2022 and still no product. Our salesman has completely ignored us for the last four months and there is absolutely no communication or follow up. We have to call every few weeks to get a progress report because we are a little nervous of giving them 10,000. We have been told several different stories of why it is taking so long, such as they are short on workers to the supply chain issue to its taking longer since our order is a special order.
Arent all window and doors for a sunroom special order because of different measurements? I can only hope that for 30,000. the end result is way way better then what we have dealt with so far!!!
I will be submitting a new review if and when our sunroom ever gets finished. Very disappointed in the false promises and mis information and lack of communication!!!
- No calls
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dunmore, PennsylvaniaSpeak with corporate
I have a huge window for which my insurance is paying all but the $1000 deductible to replace. I spoke to a representative who made me feel less worthy of your product by pointing out twice that you make high end windows.
Even after I stated I would be paying my deductible plus any difference. How dare he make me feel like garbage just because I chose to use my home owners insurance as it is intended. I will tell everyone how this company thinks they are such high end windows that my money is not good enough for them. Disgusting customer service representatives talk to customers s this man did.
He treated me like if I was not paying cash on my own maybe I don't stand up to the standards of such a high quality.
I will have you know I am much better than that and would rather support and higher a small business company before being treat like the dirt on the bottom of your shoe. Have a great day
Preferred solution: Apology
User's recommendation: Don't go to these guys
My date of installation was moved up if I consented , I agreed an asked if the installers could come early or 8am. If not able please call me. I never received a call an I called the morning Complain
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hayward, CaliforniaExtremely Dissatisfied
On December 2, 2021 Renewal installed a temporary screen door to be used until the original ordered door arrives from the factory in February. Since my initial complaint all interactions have been professional and prompt.
- Product and warranty
- Poor customer service
- Poor communication
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tomball, TexasBad customer service/warranty issues
Preferred solution: screen replacement
User's recommendation: No recommendations from me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Elkhart, IndianaDeceit in advertising
- Truth in advertising
Preferred solution: Apology
Drafty, Expensive, Shady Pricing
- Knowledgeable installers
- Cold windows
- Drafty
Preferred solution: Windows that are not drafty
User's recommendation: Do NOT Buy
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
You can’t open the door because it won’t latch? That sentence doesn’t even make sense.