Renewal By Andersen Reviews

I just called person hung up the phone. Never even spoke to me.

I was asked by anderson to get quote for fixing my floors from water damage by poor install & defective windows that warped warped & twisted as result water damage. Everytime they bring screens there has been damaged screens. Your unable to see on sunny days if the screens are good or not. But the last time screens were damaged from factory as well as Techs changing out the defective windows.

The salesman stated in beginning that I had a 20 year warranty when I complained the windows drafty from beginning I was told something different. Not 20 years.

I have not used this company nor ever contacted them. I messaged them around 3pm and I told them to Cease and Desist all forms of communication with me immediately.

I get a call from them 30 minutes later wanting to talk, so they apparently do NOT listen or read their messages. Do NOT use this company as I am sure they will continually harass you until you do business with them. Go find a better company than this!

I have received ANOTHER call today from these fools even after I have demanded they stop calling me.

This is blatant HARASSMENT and I am seriously considering my next steps to address this issue. Do NOT use this company as they will constantly harass you even after you ORDER them to "Cease and Desist", which I have now done 3 times!

After purchase of 21 windows and 3 doors, I am highly disappointed. Installation was last August and the door is still a problem.

Inability to install door stops caused 3 doors to bump into my hearth, washer, and molding. It took 4 repair people to come up with an idea to stop this by drilling into the door, hearth, and molding after telling me that it could not be done. I want a lifetime guarantee on the doors and I have waited 6 weeks for the door handle to be repaired and replaced. I like the windows but feel like I was just sold the doors with no consideration for where they would be placed.

The administrative assistants have been very courteous but unable to produce repair people that could fix the issues. The patio door swung closed by itself; the third repairman found that the screws weren't tightened.

Each visit was about a month apart. I want compensation and a lifetime warranty on the doors.

After 4 days I never heard back from the Omaha office about fixing my issue with the blinds. I figured out how to fix the problem myself and called the Omaha office to tell them this, and the man that answered the phone did not seem like he cared.

I spent $39,000 on the windows and sliders I had installed and never thought I would not get any support from the Omaha office. They were not helpful when the windows were installed, and I had questions about the condensate that was building up on the bottom of the windows in winter. I am a mechanical engineer and know that they should not have been condensing moisture and sweating on the wood trim. The person at Omaha told me that was normal when I called but hydronics is one of my specialties and I know this is not supposed to happen on these expensive windows.

I removed the trim around the windows and foamed the gaps and solved the problem. I am very disappointed in spending this much money on windows and having to the repairs myself.

Windows were replaced in the beginning on November 2024 One was broken and was supposed to be replaced after numerous calls and no results finally in February they sent a replacement panel which was wrong so again call after call and finally the window was replaced in April. The supervisor Emily advise a compensation would be made for all the aggravation and especially that Greensky the credit department made me pay after installation was done yet not inspected Well the windows have been inspected but now I have left Emily several voicemail and no response I would like to hear from you. Just an FYI the installers were fantastic

First off, the windows are beautiful and of extremely high quality! The salesman that came to my house was very knowledgeable, professional, and helpful.

Made us feel comfortable and safe paying $174,000 up front for the job of 52 windows. He acknowledged and understood the fact we had Home Owners Association (HOA) rules.

After that point, the service went DOWNHILL fast! Install team reached out to us monthly but would never return emails or voicemail. Had 4 different primary reps assigned during the 7-month span.

We made multiple attempts to reach Andersen install team, and NEVER had calls or emails responded.

On 3 Dec (3 days before install), we finally reached our 4th rep, Luis. He had zero knowledge of the project, and Andersen had not secured a building permit. After he researched our project, he elevated it to a supervisor who acknowledged that the permit request had never been submittedAndersen dropped the ball and used the excuse they were moving offices to Orlando.

The workers doing the install were OUTSTANDING! However, communication with the install team was horrible!

Throughout the whole process, we sent/voicemailed over 50 times, and had less than 15 replies. One of the windows arrived shattered off the truck, a crane got stuck in our backyard leaving huge ruts, and this whole process took 7 months.

The installers were GREAT, but the communication and customer service was horrible. For the amount I spent, I will not recommend Andersen to any neighbors or friends.

UPDATE: as of 23 Dec 24 (56 days after providing info), I still do not have an approved building permit. 3 emails, multiple texts regarding the crane lift Andersen left in my cul-de-sac for 5 daysno response (7 calls from neighbors, and 2 HOA violations).

They finally picked it up with zero communication.

UPDATE #2: on 26 Dec, after posting reviews, I had customer service rep #5 (assigned) actually contact me...wow. It only happened 5 (five) days after I had requested. I had been calling for most of the week, as they left equipment, and I received multiple homeowners association violations.

WORST customer service ever!

So much for their "White Glove" service. I was considering impact windows for my other house as well--IT WON"T BE RENEWAL BY ANDERSEN.