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Renewal By Andersen - Poor customer service and workmanship by the installers
Renewal By Andersen - Poor customer service and workmanship by the installers
Renewal By Andersen - Poor customer service and workmanship by the installers
Renewal By Andersen - Poor customer service and workmanship by the installers
Renewal By Andersen - Poor customer service and workmanship by the installers
Renewal By Andersen - Poor customer service and workmanship by the installers
The first day of installation the installers ask me to come out and see the first window. They had placed a brick outside my gate to hold it open when they were carrying the windows into the house and never moved it. When I walked out unbeknownst to me they had left...
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1 comment
#2000263

Beware of shady dealings if no price lists are available for review and comparison during initial consultation phase.

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#2109001 Review #2109001 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Service
Renewal By Andersen Window Installation
Cons
  • Poor customer service
  • Instullation
Loss
$300
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

1.0
Critical: Professionalism; has Google shadowblock critical reviews UPDATE: 6/9/2021 I received an email that claims they never quoted me the price of installation. It's not rocket science to take the total cost and subtract the price of a door (at retail) to see how...
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#2598938 Review #2598938 is a subjective opinion of poster.
Location
Syracuse, New York
Service
Renewal By Andersen Sales Representative
Preferred solution
Apology

Unfinished installation of two exterior doors.

Ordered the doors in June 2020. The doors were manufactured, sent, and installed in February 2021. Installer could not complete the installation the coverings for the door jambs were not right ones. Have called and talked with installation five times, and no one has called back, as promised. Help.
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#2584352 Review #2584352 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Service
Renewal By Andersen Installation
New Reviewer

Project mgr "Marty " Phone 540-827-**** will not return calls for three months now. $ 30,000.00 for three siding doors and we cannot get hold of him to repair Kitchen door that we cannot use.

1.0
see above COMPLAINT EXTREMELY BAD CUSTOMER SERVICE AND AFTER WE PAID $ 30,000.00 FOR THREE SLIDNG DOORS, AND AFTER PROMISE OF GREAT SERVICE MARTY PROJECT MANAGER FOR HERE WOULD NOT RETURN PHONE CALLS OVER 2 MONTH PERIOD
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#2562553 Review #2562553 is a subjective opinion of poster.
Pros
  • We were replacing 18 year old andersons with the same
Cons
  • No followup by anderson for bad installation
  • Product quality
Loss
$30000
Preferred solution
Apology
New Reviewer

Window leaks after install

3.4
Original review updated by user May 13, 2021
Window leak after install cost me $300 dollars,to get damage repaired,Anderson says they are not liable for leaks in an existing structure! Previous window had not leaked anywhere for 20 years,Anderson window leaked after 3 months of install!!!!!! A good installation of new expensive windows in existing opening is essential!! We did not get that!! They did come out and caulk around window,seems to have fixed problem ,still out $300 bucks for something not my fault!!

User's recommendation: Ask about what happens if windows leak after 3 months,and if they have installation warranty!!

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1 comment
#2022844

they say windows keep heat out but they dont. commercial shows heat gun over 300 degrees on the outside and 77 inside, well thats a lie when its a 100 here on outside its shows 103 on the inside and you mcan feel the heat coming thru

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#2549733 Review #2549733 is a subjective opinion of poster.
Location
Sharonville, Ohio
Loss
$300
Preferred solution
Price reduction

REVEAL OUR EXPERIENCE

WINDOWS PURCHASE 4 MONTH AGO AND FINANCED WITH GREEN SKY. 9500.00 AMOUNT. INSTALL DATE DELAYED AND THEN A MONTH LATER AT INSTALL WINDOWS MEASURED WRONG. ONE OLD WINDOW REMOVED BEFORE THEY DISCOVERED WRONG MEASUREMENT. INSTALLED THE WINDOW ANYWAY WITH WEDGES AND FOAM TO SEAL UNTIL A RESOLUTION. ALSO DAMAGED THE INTERIOR FINISHED FRAME AREA REMOVING THE OLD WINDOW. THEY HAVE FAILED BADLY......

User's recommendation: DO YOUR HOMEWORK AND RESEARCH MORE. WE TRUSTED ANDERSON BUT BAD.

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#2547212 Review #2547212 is a subjective opinion of poster.
Location
Sharonville, Ohio
Service
Renewal By Andersen Window Installation
Cons
  • Horrible installers
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Trash in my yard and in street

My neighbor at 512 willow st in Cary NC ,has windows replacement in progress at his home, I live at 508 willow st and I am finding trash the window installers are have left in my yard and in the street in front of my home PLEASE DON"T PARK IN FRONT OF MY HOME ANY MORE .
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#2537004 Review #2537004 is a subjective opinion of poster.
Preferred solution
Apology

They tell you one price when you receive your statement it another higher price

The sales men told me my credit limit and charged me the credit limit. Almost 9000.00 for 4 windows?
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#2533100 Review #2533100 is a subjective opinion of poster.
Location
Pine Brook, New Jersey

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Verified Reviewer New Reviewer

Ripoff

1.0
Renewal by Andersen is a big ripoff. The sales man sat and quoted me my credit limit and then when I received my statement of my payment and they charged me my credit limit. I would not recommend this company to anyone.

User's recommendation: Not at all.

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#2533056 Review #2533056 is a subjective opinion of poster.
Service
Renewal By Andersen Sales Representative
Pros
  • Nice windows
Cons
  • Entirely too pricy
Preferred solution
Let the company propose a solution

Pised

1.0
Had three appts scheduled to review a job involving sliding glass doors - all cancelled &;;;; no one showed up for the third it was apologetically rescheduled to make amends wouldn't deal with these people ever
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#2530377 Review #2530377 is a subjective opinion of poster.
Location
Windsor Mill, Maryland
Preferred solution
wont deal with them

SPAM EMAILERS.. THE WORST.. JUST THE WORST!!!!

1.0
NEVER ENDING, RELENTLESS EMAIL SPAM. THERE IS NO WAY TO TURN IF OFF. I GET DOZENS OF EMAILS A WEEK TO ADDRESSES THAT ARE SUPPOSED TO BE PRIVATE. I NEVER DID BUSINESS OR MADE INQUIRIES ABOUT THEIR PRODUCTS.

User's recommendation: SPAM!!! GOOD GRIEF.

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#2530275 Review #2530275 is a subjective opinion of poster.
Location
Clayton, North Carolina

Company refuses to correct mistake

2.6
I purchased 7 windows by Renewal By Anderson. Financed with GreenSky. Later, I spoke with another representative from Renewal and learned the sale person was new and didn't give me their advertised special. He no longer worked for them and the company refused to make the adjustments.

User's recommendation: If you can't pay up front, don't finance.

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#2511011 Review #2511011 is a subjective opinion of poster.
Location
Atlanta, Georgia

Email scam?

1.0
How is it I can't stop Renewal by Anderson from sending me emails? Every time I get an email, I send it to Junk Folder and click on Block this Sender from further emails. I have at lease 15 or their ads blocked but they keep changing who it is From. They of course don't honor an "Unsubscribe" offer. When you "unsubscribe" you have to type in your address which gives someone another address to sell. This fraud has to stop.

User's recommendation: It's not obvious? Look at the reviews.

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#2469605 Review #2469605 is a subjective opinion of poster.

1.5
Window took 12 weeks to order and it was measured wrong so when installers went to put it in they couldn't. I was not contacted by anyone after this to explain what would happen next. After leaving many messages and being put on hold and hung up upon several times I...
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#2462977 Review #2462977 is a subjective opinion of poster.
Location
Smithfield, Rhode Island
Pros
  • Knowledgeable installers
  • Good product
Cons
  • Poor customer service
  • Instullation
  • No attention to detail by people that order parts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

2.3
Update by user Apr 12, 2021

I received a call from Jen on April 9th and wanted a date of May 19th to reinstall the 3 window stash. I was initially upset at first because she doesn't know what her right hand or left hand is doing! I told her to have Brian call my person of contact, Hector because...

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#2451898 Review #2451898 is a subjective opinion of poster.
Pros
  • Nice windows
Cons
  • Worst installation ever and customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Referral bonus not paid

1.0
I and 3 others in my community are entitled to $100 referral bonus - never paid, rep will not reply - Consumer fraud!

User's recommendation: Do not trust renewal!!!

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ID
#2438307 Review #2438307 is a subjective opinion of poster.
Location
Carol Stream, Illinois
Loss
$100
Preferred solution
Full refund

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