Renewal By Andersen Reviews and Complaints | renewalbyandersen.com @ Pissed Consumer

Most helpful review

New Reviewer

Aug 10, 2020 Patricia S Dep

Poor customer service and workmanship by the installers

The first day of installation the installers ask me to come out and see the first window. They had placed a brick outside my gate to hold it open when they were carrying the windows into the house and never moved it. When I walked out unbeknownst to me they had left...

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1 comment

Apr 06, 2021 PissedConsumer2000263 #2000263

Beware of shady dealings if no price lists are available for review and comparison during initial consultation phase.

0 0

#2109001

Location

Albuquerque, New Mexico

Service

Renewal By Andersen Window Installation

Cons

Instullation
Poor customer service

Loss

$300

Preferred solution

Let the company propose a solution

New Reviewer

Jun 22, 2022 Sharon A Src

Windows do not close as they should. I have been trying to get them checked and repaired for six weeks. All I get is calls to sell me more of these windows.

1.0

I replaced three windows because the old ones were leaking. First, the order was wrong. We waited several weeks for them to correct it. Now, six years later, I cannot get service - I have been trying for six weeks. I get promises and I get numerous calls to SELL me more of these defective windows. I have gotten four calls just today to sell me windows.

User's recommendation: Don't buy these windows. We bought from a different company and they were less expensive and are much better windows.

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#3695680

Location

Albuquerque, New Mexico

Pros

Product and warranty

Cons

Truth in advertising
Service
Expensive windows

Preferred solution

Deliver product or service ordered

New Reviewer

Jun 17, 2022 Gilman P

Dissatisfaction with service

1.4

Update by user Jun 17, 2022

Awaiting cancelation of contract

Original review posted by user Jun 17, 2022

Contract signed 12/18/2021: installation of two patio doors, a single door, and a window: $46,100. Delivery specified to be "twelve to fourteen weeks". Contract modified 01/12/2022: single door on separate agreement; single door...

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#3679603

Location

Santa Clarita, California

Cons

Suspect business practices
Unreliable scheduling
Did not deliver as promised

Preferred solution

Cancelation of contract

New Reviewer

Jun 08, 2022 Cyndi L Kxi

Poor quality

1.0

Over 20 windows purchased constantly having to have them adjusted and now will not close. Refusing to stand behind your product shame on you! For the last seven years trying to get you to stand by your product. My windows are now 11 years old and nothing but problems. Worst company ever!

User's recommendation: Do not purchase.

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#3652015

Location

Macomb, Michigan

Preferred solution

Let the company propose a solution

New Reviewer

Jun 07, 2022 Bob L Rip

Terrible customer care. Failure to care

1.3

Mike Noel of Renewal by Anderson Cranford,NJwill not fix my storm door. Since date of install it has been an epic fail. He will waste money sending incompetent service people who have made the situation worse. I can not open the front door because it doesnt latch...

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#3647830

Location

Philadelphia, Pennsylvania

Pros

No pros

Cons

No service

Preferred solution

Deliver product or service ordered

Jun 05, 2022 PissedConsumer3641015 of Commack, NY

I received over 30 calls in 4 days when I did not request a quote

1.0

I have received over 30 calls from Renewal by Anderson, in less than a week. I answered the phone ONCE and said I was not interested, After that, I received 20 more calls. I merely looked up an Anderson window replacement on the Home Depot site, never asked for a quote, never left my phone #, FNA STOP CALLING ME!!!

User's recommendation: Never give them your phone number, they will call you for the rest of your lide.

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1 comment

Jun 06, 2022 PissedConsumer2192045 #2192045

I hate persistent unsolicited calls. One of the few things in the world I truly hate. Strong word.

0 0

#3641015

Location

Commack, New York

Jun 04, 2022 PissedConsumer3638361 of Wilmington, DE

Installation of storm door

I purchased this storm door from Mike Noel, of Cranford NJ Renewal by Anderson. The storm door has been addressed 5 times and still his service department has failed to fix the problems. The door does not shut.My dog got out and was almost hit by on coming traffic. The screen continues to buckle so I cant close the window once open. At this point the screen is barely hanging on. The Cranford,NJ branch keeps sending the same men who have no idea how to fix the problem and yet I continue to make my payments.

User's recommendation: Stay away from Mike Noel Cranford, NJ.

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#3638361

Location

Wilmington, Delaware

Jun 02, 2022 PissedConsumer3631551 of Kendal, United Kingdom

Harrassment

Swamped and bombarded with endless unsolicited pointless emails. I'm not in the USA. NO RESPONSE FROM THEM.

User's recommendation: Zero customer service.

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#3631551

Location

Kendal, England

May 12, 2022 PissedConsumer3567439 of Manchester, United Kingdom

Harassment

1.0

I lift in the UK yet receive up too 20 emails every day which are anoying and dont apply to us in UK

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#3567439

Location

Manchester, England

Preferred solution

Apology

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New Reviewer

Apr 28, 2022 Brian K Dry

No follow-through to repair damage caused by sloppy worker

1.3

Update by user May 29, 2022

Renewal by Andersen has not responded to any of my attempts to contact them and resolve this matter. They simply don't care.

Original review posted by user Apr 28, 2022

Time Line of Events 8/28/2021Contracted with Renewal by Andersen in Reno, NV, to replace one window and one sliding glass patio door in two...

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#3523708

Pros

Acknowledged their sloppy work and mistakes

Cons

Damaged my paver patio with sloppy stucco and power wash
Unresponsive customer service
Consistently broke promises to contact me to resolve issue

Preferred solution

Refinish paver patio to the same condition before Renewal by Anderson stucco subcontractor damaged it.

New Reviewer

Apr 15, 2022 Stephen Prendergast of Galveston, TX

False advertising. In their advertising i.e. tv commercials, hosts on tv shows, they fail to bring up what Counties they will provide service

2.0

Called to inquire about replacing windows in residential home and take advantage of special offers. After a lengthy wait on the phone, they do not service outside the greater Houston area. They never mention this as a disclaimer in all of their advertisements promoting their product. The person answering the phone was rude after she found out I was outside their service area.

User's recommendation: Get three estimates, compare prices, discounts or special offers. Do your homework.

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#3488012

Cons

Need to bring up area counties they only service or exclude

Preferred solution

Apology

New Reviewer

Apr 04, 2022 ruby b Snj

Time and poor installation and rudeness.

It took a year to long to do the job and still not completed, very rude on phone and I cannot get them out to finish the job no back door, brought out the wrong one and that was a month ago and front door not installed properly. I went with Anderson because they were supposed to be the best at customer service, I heard worker today yelling at my husband and he is in a wheelchair over the phone I got on the phone with him and he hung up on me.

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2 comments

Jun 06, 2022 PissedConsumer2192047 #2192047

I understand everything except the wheelchair part. Is that somehow relevant ?

0 0

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#3461428

Location

Yuma, Arizona

Pros

Product

Cons

Service

Preferred solution

Let the company propose a solution

New Reviewer

Apr 01, 2022 Efrain E Ihi

My date of installation was moved up if I consented , I agreed an asked if the installers could come early or 8am. If not able please call me. I never received a call an I called the morning Complain

The installers didnt show as directed by supervisors an I never got a call, so I called corporate to explain why I was not satisfied, Im waiting to get a call back from corporate

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#3452149

Location

Southfield, Michigan

Preferred solution

Price reduction

New Reviewer

Mar 27, 2022 Tambria T

Extremely disappointed

1.0

Started the process of design and order in July 2021. Was told by our salesman that it would take 10-12 weeks. It is now the end of March 2022 and still no product. Our salesman has completely ignored us for the last four months and there is absolutely no communication...

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#3438816

Location

Upper Merion, Pennsylvania

Cons

No calls

Preferred solution

Let the company propose a solution

New Reviewer

Feb 01, 2022 Ruth T Zyt

Speak with corporate

1.0

I have a huge window for which my insurance is paying all but the $1000 deductible to replace. I spoke to a representative who made me feel less worthy of your product by pointing out twice that you make high end windows. Even after I stated I would be paying my...

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#3306797

Location

Dunmore, Pennsylvania

Preferred solution

Apology

New Reviewer

Jan 26, 2022 Isel P

Terrible company to do business with

1.0

Very expensive windows and the job was left unfinished its been 5 month since they started the install and its only half finished, I have not heard back from anyone. I spent 13k on windows install. I messaged the supervisor and nothing no response, terrible company will never use again. I would recommend to use small local business these big companys are just horrible!

User's recommendation: Use local small business owner.

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#3289074

Location

Blackwood, New Jersey

Pros

Horrible installation and customer service unfinished job

Cons

No followup by anderson for bad installation
No attention to fine details
Instullation

Loss

$14

Preferred solution

Deliver product or service ordered

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Style and Design	2/5
Warranty	2/5
Diversity of Products or Services	2/5
Delivery Service	2/5
Location	2/5

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Top Renewal By Andersen Reviews

"Excellent window and sliding door installation."

"Windows do not close as they should. I have been trying to get them checked and repaired for six weeks. All I get is calls to sell me more of these windows."