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The first day of installation the installers ask me to come out and see the first window. They had placed a brick outside my gate to hold it open when they were carrying the windows into the house and never moved it.

When I walked out unbeknownst to me they had left the brick in the path, so I fell over it hitting my head on the flagstone, cutting my hand and spraining my wrist and I ended up with a black eye. They heard me fall but never came around to see if I was ok. It took me a good two minutes to get up off the ground.

I was overcharged for one window, Tore up the interior plaster on two windows. Stucco does not match, one window was installed but never inspected before installation.

They did not seal the windows with insulation sealant on 4 windows.

The actual window construction is solid. Love them. It is the customer service that is horrible.

Apparently they do not have a published price list. I realized that out when I called to report the fact that I had been overcharged for a window.

The day that I met with Dan Reyes he started out at $72,000 for the windows brought it down to 50,000 after he gave me the $300 discount per window and then brought it down to 30,000 with a Covid discount. Buyer beware. Ask for a published price list. I am very upset.

I am a 70-year-old single woman living on a fixed income. I made it very clear to Mr. Reyes when he came to my home that I did not want this to go poorly I had already dealt with very poor workmanship recently on some woodwork at my home. I had serious trust issues and this would be very tight financially for me I live on a fixed income.

He told me, THEY WERE THE BEST AND I WOULD BE ABSOLUTELY SATISFIED.

Ask me to write a glowing recommendation for them.

I called the local office to have a quality inspector come out and view the workmanship. Never returned my call.

I feel once they have your money they could care less about you as a customer.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

Renewal By Andersen Cons: Poor customer service, Instullation.

Location: 5504 Menaul Boulevard Northeast, Albuquerque, NM 87110

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Beware of shady dealings if no price lists are available for review and comparison during initial consultation phase.

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